FAQs

What is your return policy? 

We do not accept returns.

 

What are your shipping options?

We offer shipping with UPS.

 

When will I receive my order?

Your order will ship out within 3-5 business days + shipping time.

 

What should I do if I receive an incorrect item, damaged item, faulty item, or the carrier has misplaced my package(s)?

We're sorry to hear that you've had an issue with your order. We do not do refunds only exchanges for store credit. 

Before we forward your order to the carrier, we always ensure the quality of each product. However, there are many factors that might have resulted in your products to be damaged in the transit. 

So we can get this sorted for you, please email us at 

support@shoptiffani.com with the following info:

1 - Your name, e-mail, and best contact number

2 - Your order number (this can be found on your order confirmation email)

3 - Picture of the item if damaged

 

How do I contact your company if my question isn’t answered here?

Please contact us at support@shoptiffani.com